There's something wrong with Sunsweet and their raisins...

A month or two ago I purchased some Sunsweet Jumbo Red Raisins (this was not the first time) in an 8 oz package. I got the package, took out a handful, and slammed the whole thing. As I chewed I realized they tasted horribly like pesticide or poison or some other nasty chemical. I mean it was really really strong. I spit them out and rinsed my mouth a dozen times to try and get the taste out. I smelled the bag and... Ugh. I'm nauseous just thinking about it. I recorded the info stamped on the bag and returned them to the store for a refund. Well this week I tried them again, and I could smell that same smell inside the bag. I very lightly placed on raisin in my mouth and it was the same as before. So yesterday I wrote an email to Sunsweet detailing what had happened, along with the stamped info from both packages. Today they responded with this:

"Thank you for your email regarding your disappointing experience with Sunsweet Raisins.

Our goal at Sunsweet is to maintain the highest quality standards in our products and our packaging. State-of-the-art processing equipment, strict quality controls, continual quality checks and a dedicated work force strive to ensure that only the best premium Raisins are delivered to our consumers.

So that we can send you replacement coupons, please email or contact our Consumer Relations Department, by email or toll free, at 1-800-417-2253 with your mailing address. Our representatives are available to assist you weekdays between 9:00 a.m. and 6:00 p.m. Eastern Time.

Thank you for your comments."

I was so pissed. What the fuck is this bullshit? Its a god damn form letter! I wonder if they even actually read the email. Plus, it wasn't just disappointing, it was totally and completely unacceptable on a massive scale. Who knows how many people have bought these raisins? I mean what if a kid eats a whole handful and dies from it? All they are concerned about is sending me "replacement coupons." Fuckers.
So I called Missouri's FDA branch today and left a message. With any luck they'll call me back tomorrow and I'll give them all the necessary info. If anyone has had the same experience, or any similar experience with another food or drug product, please contact the proper authorities.